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Category: Office and Administrative Support
These occupations attend to and support the smooth operation of businesses or government. Examples include Secretaries, Bookkeepers, Clerks, and Mail Carriers.
Subcategories
Communications Equipment Operators
Communications Equipment Operators, All Other 43-2099.99
All communications equipment operators not listed separately.
Switchboard Operators, Including Answering Service 43-2011.00
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Telephone Operators 43-2021.00
Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
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Financial Clerks
Bill and Account Collectors 43-3011.00
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.
Billing and Posting Clerks and Machine Operators 43-3021.00
Compile, compute, and record billing, accounting, statistical, and other numerical data for billing purposes. Prepare billing invoices for services rendered or for delivery or shipment of goods.
Billing, Cost, and Rate Clerks 43-3021.02
Compile data, compute fees and charges, and prepare invoices for billing purposes. Duties include computing costs and calculating rates for goods, services, and shipment of goods; posting data; and keeping other relevant records. May involve use of computer or typewriter, calculator, and adding and bookkeeping machines.
Billing, Posting, and Calculating Machine Operators 43-3021.03
Operate machines that automatically perform mathematical processes, such as addition, subtraction, multiplication, and division, to calculate and record billing, accounting, statistical, and other numerical data. Duties include operating special billing machines to prepare statements, bills, and invoices, and operating bookkeeping machines to copy and post data, make computations, and compile records of transactions.
Bookkeeping, Accounting, and Auditing Clerks 43-3031.00
Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.
Financial Clerks, Continued
Gaming Cage Workers 43-3041.00
In a gaming establishment, conduct financial transactions for patrons. May reconcile daily summaries of transactions to balance books. Accept patron's credit application and verify credit references to provide check-cashing authorization or to establish house credit accounts. May sell gambling chips, tokens, or tickets to patrons, or to other workers for resale to patrons. May convert gaming chips, tokens, or tickets to currency upon patron's request. May use a cash register or computer to record transaction.
Payroll and Timekeeping Clerks 43-3051.00
Compile and post employee time and payroll data. May compute employees' time worked, production, and commission. May compute and post wages and deductions. May prepare paychecks.
Procurement Clerks 43-3061.00
Compile information and records to draw up purchase orders for procurement of materials and services.
Statement Clerks 43-3021.01
Prepare and distribute bank statements to customers, answer inquiries, and reconcile discrepancies in records and accounts.
Tellers 43-3071.00
Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.
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Information and Record Clerks
Brokerage Clerks 43-4011.00
Perform clerical duties involving the purchase or sale of securities. Duties include writing orders for stock purchases and sales, computing transfer taxes, verifying stock transactions, accepting and delivering securities, tracking stock price fluctuations, computing equity, distributing dividends, and keeping records of daily transactions and holdings.
Correspondence Clerks 43-4021.00
Compose letters in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and typing correspondence.
Court Clerks 43-4031.01
Perform clerical duties in court of law; prepare docket of cases to be called; secure information for judges; and contact witnesses, attorneys, and litigants to obtain information for court.
Court, Municipal, and License Clerks 43-4031.00
Perform clerical duties in courts of law, municipalities, and governmental licensing agencies and bureaus. May prepare docket of cases to be called; secure information for judges and court; prepare draft agendas or bylaws for town or city council; answer official correspondence; keep fiscal records and accounts; issue licenses or permits; record data, administer tests, or collect fees.
Credit Authorizers 43-4041.01
Authorize credit charges against customers' accounts.
Information and Record Clerks, Continued
Credit Authorizers, Checkers, and Clerks 43-4041.00
Authorize credit charges against customers' accounts. Investigate history and credit standing of individuals or business establishments applying for credit. May interview applicants to obtain personal and financial data; determine credit worthiness; process applications; and notify customers of acceptance or rejection of credit.
Credit Checkers 43-4041.02
Investigate history and credit standing of individuals or business establishments applying for credit. Telephone or write to credit departments of business and service establishments to obtain information about applicant's credit standing.
Customer Service Representatives 43-4051.00
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Eligibility Interviewers, Government Programs 43-4061.00
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
File Clerks 43-4071.00
File correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.
Information and Record Clerks, Continued
Hotel, Motel, and Resort Desk Clerks 43-4081.00
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Human Resources Assistants, Except Payroll and Timekeeping 43-4161.00
Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports on ability, and date of and reason for termination. Compile and type reports from employment records. File employment records. Search employee files and furnish information to authorized persons.
Information and Record Clerks, All Other 43-4199.99
All information and record clerks not listed separately.
Interviewers, Except Eligibility and Loan 43-4111.00
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Library Assistants, Clerical 43-4121.00
Compile records, sort and shelve books, and issue and receive library materials such as pictures, cards, slides, and microfilm. Locate library materials for loan and replace material in shelving area, stacks, or files according to identification number and title. Register patrons to permit them to borrow books, periodicals, and other library materials.
Information and Record Clerks, Continued
License Clerks 43-4031.03
Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, visual, or performance testing.
Loan Interviewers and Clerks 43-4131.00
Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.
Municipal Clerks 43-4031.02
Draft agendas and bylaws for town or city council; record minutes of council meetings; answer official correspondence; keep fiscal records and accounts; and prepare reports on civic needs.
New Accounts Clerks 43-4141.00
Interview persons desiring to open bank accounts. Explain banking services available to prospective customers and assist them in preparing application form.
Order Clerks 43-4151.00
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
Information and Record Clerks, Continued
Receptionists and Information Clerks 43-4171.00
Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.
Reservation and Transportation Ticket Agents and Travel Clerks 43-4181.00
Make and confirm reservations and sell tickets to passengers and for large hotel or motel chains. May check baggage and direct passengers to designated concourse, pier, or track; make reservations, deliver tickets, arrange for visas, contact individuals and groups to inform them of package tours, or provide tourists with travel information, such as points of interest, restaurants, rates, and emergency service.
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Material Recording and Dispatching Worker
Cargo and Freight Agents 43-5011.00
Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals, and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.
Couriers and Messengers 43-5021.00
Pick up and carry messages, documents, packages, and other items between offices or departments within an establishment or to other business concerns, traveling by foot, bicycle, motorcycle, automobile, or public conveyance.
Dispatchers, Except Police, Fire, and Ambulance 43-5032.00
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
Marking Clerks 43-5081.02
Print and attach price tickets to articles of merchandise using one or several methods, such as marking price on tickets by hand or using ticket-printing machine.
Meter Readers, Utilities 43-5041.00
Read meter and record consumption of electricity, gas, water, or steam.
Material Recording and Dispatching Worker, Continued
Order Fillers, Wholesale and Retail Sales 43-5081.04
Fill customers' mail and telephone orders from stored merchandise in accordance with specifications on sales slips or order forms. Duties include computing prices of items, completing order receipts, keeping records of out-going orders, and requisitioning additional materials, supplies, and equipment.
Police, Fire, and Ambulance Dispatchers 43-5031.00
Receive complaints from public concerning crimes and police emergencies. Broadcast orders to police patrol units in vicinity of complaint to investigate. Operate radio, telephone, or computer equipment to receive reports of fires and medical emergencies and relay information or orders to proper officials.
Postal Service Clerks 43-5051.00
Perform any combination of tasks in a post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags according to State, address, or other scheme; and examine mail for correct postage.
Postal Service Mail Carriers 43-5052.00
Sort mail for delivery. Deliver mail on established route by vehicle or on foot.
Postal Service Mail Sorters, Processors, and Processing Machine Operators 43-5053.00
Prepare incoming and outgoing mail for distribution. Examine, sort, and route mail by State, type of mail, or other scheme. Load, operate, and occasionally adjust and repair mail processing, sorting, and canceling machinery. Keep records of shipments, pouches, and sacks; and other duties related to mail handling within the postal service. Must complete a competitive exam.
Material Recording and Dispatching Worker, Continued
Production, Planning, and Expediting Clerks 43-5061.00
Coordinate and expedite the flow of work and materials within or between departments of an establishment according to production schedule. Duties include reviewing and distributing production, work, and shipment schedules; conferring with department supervisors to determine progress of work and completion dates; and compiling reports on progress of work, inventory levels, costs, and production problems.
Shipping, Receiving, and Traffic Clerks 43-5071.00
Verify and keep records on incoming and outgoing shipments. Prepare items for shipment. Duties include assembling, addressing, stamping, and shipping merchandise or material; receiving, unpacking, verifying and recording incoming merchandise or material; and arranging for the transportation of products.
Stock Clerks and Order Fillers 43-5081.00
Receive, store, and issue sales floor merchandise, materials, equipment, and other items from stockroom, warehouse, or storage yard to fill shelves, racks, tables, or customers' orders. May mark prices on merchandise and set up sales displays.
Stock Clerks—Stockroom, Warehouse, or Storage Yard 43-5081.03
Receive, store, and issue materials, equipment, and other items from stockroom, warehouse, or storage yard. Keep records and compile stock reports.
Stock Clerks, Sales Floor 43-5081.01
Receive, store, and issue sales floor merchandise. Stock shelves, racks, cases, bins, and tables with merchandise and arrange merchandise displays to attract customers. May periodically take physical count of stock or check and mark merchandise.
Weighers, Measurers, Checkers, and Samplers, Recordkeeping 43-5111.00
Weigh, measure, and check materials, supplies, and equipment for the purpose of keeping relevant records. Duties are primarily clerical by nature.
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Other Office and Administrative Support Workers
Computer Operators 43-9011.00
Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.
Data Entry Keyers 43-9021.00
Operate data entry device, such as keyboard or photo composing perforator. Duties may include verifying data and preparing materials for printing.
Desktop Publishers 43-9031.00
Format typescript and graphic elements using computer software to produce publication-ready material.
Insurance Claims and Policy Processing Clerks 43-9041.00
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
Insurance Claims Clerks 43-9041.01
Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.
Other Office and Administrative Support Workers, Continued
Insurance Policy Processing Clerks 43-9041.02
Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
Mail Clerks and Mail Machine Operators, Except Postal Service 43-9051.00
Prepare incoming and outgoing mail for distribution. Use hand or mail handling machines to time stamp, open, read, sort, and route incoming mail; and address, seal, stamp, fold, stuff, and affix postage to outgoing mail or packages. Duties may also include keeping necessary records and completed forms.
Office and Administrative Support Workers, All Other 43-9199.99
All office and administrative support workers not listed separately.
Office Clerks, General 43-9061.00
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
Office Machine Operators, Except Computer 43-9071.00
Operate one or more of a variety of office machines, such as photocopying, photographic, and duplicating machines, or other office machines.
Other Office and Administrative Support Workers, Continued
Proofreaders and Copy Markers 43-9081.00
Read transcript or proof type setup to detect and mark for correction any grammatical, typographical, or compositional errors.
Statistical Assistants 43-9111.00
Compile and compute data according to statistical formulas for use in statistical studies. May perform actuarial computations and compile charts and graphs for use by actuaries. Includes actuarial clerks.
Word Processors and Typists 43-9022.00
Use word processor/computer or typewriter to type letters, reports, forms, or other material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned.
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Secretaries and Administrative Assistants
Executive Secretaries and Administrative Assistants 43-6011.00
Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.
Legal Secretaries 43-6012.00
Perform secretarial duties utilizing legal terminology, procedures, and documents. Prepare legal papers and correspondence, such as summonses, complaints, motions, and subpoenas. May also assist with legal research.
Medical Secretaries 43-6013.00
Perform secretarial duties utilizing specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
Secretaries, Except Legal, Medical, and Executive 43-6014.00
Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
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Supervisors
First-Line Supervisors/Managers of Office and Administrative Support Workers 43-1011.00
Supervise and coordinate the activities of clerical and administrative support workers.
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